Puzzle ITC - Notice history

System Under Maintenance

Operational

OpenShift 4 Cluster cloudscale.ch - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

OpenShift 4 Cluster LPG1 cloudscale.ch - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021
Under maintenance

PuzzleTime - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Puzzle SSO (Keycloak) - Under maintenance

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

PuzzleSkills - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Harbor - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Grafana - Under maintenance

99% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 97.41%

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Oct 2021
Nov 2021
Dec 2021

Puzzle Backstage - Under maintenance

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Zammad - Under maintenance

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

CardDAV - Under maintenance

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Argo CD - Under maintenance

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Vault - Under maintenance

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Loki - Under maintenance

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

LDAP - Under maintenance

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Puzzle Docs - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Odoo - Under maintenance

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Netbox - Under maintenance

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

PostgreSQL - Under maintenance

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021
Under maintenance

Network Office-Bern - Under maintenance

100% - uptime
Oct 2021 · 99.81%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Network Office-Zürich - Under maintenance

Google Meet Hardware - Operational

100% - uptime
Oct 2021 · 99.81%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Telephone Setup - Operational

96% - uptime
Oct 2021 · 87.61%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021
Operational

cloudscale.ch - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Amazon AWS - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Notice history

Dec 2021

/sys Wartungsfenster
  • Planned
    30. December 2021 at 17:9
    Planned
    30. December 2021 at 17:9

    As usual we will be conducting our monthly maintenance window to apply updates and configuration enhancements. Services may experience a short interruption and/ or periods of degraded performance.

  • Completed
    30. December 2021 at 17:0
    Completed
    30. December 2021 at 17:0

    All maintenance tasks have been successfully completed.

Taigaio Backend Pod crashed and unable to restart
  • Resolved
    Resolved

    everything up and running again

  • Investigating
    Investigating

    We are currently investigating this incident.

Spamfilter Maintenance
  • Completed
    22. December 2021 at 18:20
    Completed
    22. December 2021 at 18:20

    Maintenance has completed successfully.

  • Planned
    22. December 2021 at 16:0
    Planned
    22. December 2021 at 16:0

    We are planning for a scheduled maintenance during that time. We do not expect any interruptions

sending and receiving mails is currently not possible
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We are currently investigating this incident.

OpenShift 4 Cluster Update
  • Completed
    16. December 2021 at 16:0
    Completed
    16. December 2021 at 16:0

    We are planning for a scheduled maintenance during that time. The OpenShift 4 clusters on AWS and cloudscale are going to be updated to the latest version.

Nov 2021

Migration Artifactory Centos > Rocky
  • Completed
    30. November 2021 at 16:58
    Completed
    30. November 2021 at 16:58

    Maintenance has completed successfully.

  • In progress
    30. November 2021 at 16:31
    In progress
    30. November 2021 at 16:31

    Maintenance is now in progress.

  • Planned
    30. November 2021 at 16:30
    Planned
    30. November 2021 at 16:30

    We will migrate Artifactory from Centos to Rocky, during this time Artifactory will be offline.

Update IP Failover Setup on Kubernetes Cluster
  • Completed
    30. November 2021 at 16:41
    Completed
    30. November 2021 at 16:41

    Maintenance has completed successfully.

  • Planned
    30. November 2021 at 16:30
    Planned
    30. November 2021 at 16:30

    Our IP failover setup (based on keepalived) need a new API token to update the IP assignment at our cloud provider cloudscale. During redeployment of the keepalived Pods, our public ingress IPv4 and IPv6 addresses (e.g. behind chat.puzzle.ch) will shortly be not available and therefore applications running on the Kubernetes cluster will have a short outage. I will update them in sequence to keep the impact minimal

  • In progress
    30. November 2021 at 16:29
    In progress
    30. November 2021 at 16:29

    Maintenance is now in progress.

/sys Wartungsfenster
  • Completed
    25. November 2021 at 21:26
    Completed
    25. November 2021 at 21:26

    Maintenance has completed successfully.

  • In progress
    25. November 2021 at 17:0
    In progress
    25. November 2021 at 17:0

    Maintenance is now in progress.

  • Planned
    25. November 2021 at 17:0
    Planned
    25. November 2021 at 17:0

    As usual we will be conducting our monthly maintenance window to apply updates and configuration enhancements. Services may experience a short interruption and/ or periods of degraded performance.

MariaDB01 Rocky Migration (affects Puzzle Website & HAST Services)
  • Completed
    18. November 2021 at 17:0
    Completed
    18. November 2021 at 17:0

    We will migrate one of our mariadb instances to RockyLinux which will affect the puzzle website (http://www.puzzle.ch) and some HAST Services. There will be a scheduled downtime for the Website & the HAST Services during the migration of the database server.

    Please be aware that you can't use the website (https://www.puzzle.ch) or the HAST Services on Thursday starting from 18:00 until the end of this maintenance.

VPN connectivity issues
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We restored connectivity and are monitoring the situation. The issue was most likely related to a planned maintenance of our ISP: https://as13030.net/status/?ticket=4246996.

  • Investigating
    Investigating

    We are experiencing some issues with our VPN connections to our cloud providers (cloudscale.ch and AWS). As a result, internal connections are not possible at the moment.

Oct 2021

Network connectivity outage due to Init7 Issues.
  • Resolved
    Resolved

    Traffic path to region Bern was changed. Stable since 2021-10-22 9:50 CEST.

  • Identified
    Identified

    Init7 is currently experiencing interruptions on multiple Fiber7 POPs. Init7 status info: https://as13030.net/status/?ticket=OPS-160

/sys Wartungsfenster
  • Completed
    21. October 2021 at 21:58
    Completed
    21. October 2021 at 21:58

    We have completed our monthly maintenance. If you encounter any problems or errors please contact our helpdesk.

  • In progress
    21. October 2021 at 16:1
    In progress
    21. October 2021 at 16:1

    Maintenance is now in progress.

  • Planned
    21. October 2021 at 16:0
    Planned
    21. October 2021 at 16:0

    We will be conducting our monthly maintenance window to apply updates and configuration enhancements. Services may experience a short interruption and/ or periods of degraded performance.

    ATTENTION: this maintenance window is NOT occurring on the 4th Thursday of the month but on the 3rd. This is due to a company wide event the following week. Please adjust blackout periods and monitoring systems to this change of dates. We apologize for the inconvenience caused by this.

PuzzleTime (CH+DE) OpenShift 4 Migration
  • Completed
    22. October 2021 at 8:35
    Completed
    22. October 2021 at 8:35

    Bei PTime DE gab es nach der Umstellung noch Zertifikats- und Caching-Probleme. Diese sind nun behoben und der Umzug von PTime DE somit abgeschlossen.

  • Update
    21. October 2021 at 15:3
    Update
    21. October 2021 at 15:3

    Der Umzug der DE Umgebung ist nach der DNS Umstellung abgeschlossen.

  • Update
    21. October 2021 at 14:41
    Update
    21. October 2021 at 14:41

    Die DNS Umstellung der CH Umgebung ist durch und https://time.puzzle.ch ist wieder online.

  • Update
    21. October 2021 at 14:35
    Update
    21. October 2021 at 14:35

    Der Umzug der CH Umgebung ist nach der DNS Umstellung abgeschlossen.

    Wir beginnen nun mit dem Umzug der DE Umgebung. Diese wird bis zum Ende des Umzugs nicht erreichbar sein.

  • In progress
    21. October 2021 at 14:10
    In progress
    21. October 2021 at 14:10

    Wir starten mit dem Umzug der PTime CH Umgebung. Diese wird bis nach der Umstellung nicht erreichbar sein.

  • Planned
    21. October 2021 at 14:0
    Planned
    21. October 2021 at 14:0

    Nach der gestrigen erfolgreichen Migration auf S3 Storage werden wir PuzzleTime auf OpenShift 4 migrieren.

Taiga not available
  • Resolved
    Resolved

    Taiga is back online Again, apologies for the inconvenience

  • Identified
    Identified

    One component of Taiga is currently not working and therefore Taiga is not up and running.
    We are currently investigating and fixing this incident . Apologies for the inconvenience

Kubernetes & Rancher Node Maintenance
  • Completed
    20. October 2021 at 17:42
    Completed
    20. October 2021 at 17:42

    Maintenance has completed successfully.

  • Planned
    20. October 2021 at 16:0
    Planned
    20. October 2021 at 16:0

    All Rancher and Kubernetes nodes will get an OS update. We are planning for a scheduled maintenance during that time. All applications running on the Kubernetes cluster will be rescheduled multiple times during the maintenance window, therefore we expect some outages of the applications.

  • In progress
    20. October 2021 at 15:51
    In progress
    20. October 2021 at 15:51

    Maintenance is now in progress.

Oct 2021 to Dec 2021

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