Puzzle ITC - Services Down – Incident details

All systems operational

Services Down

Resolved
Major outage
Started 1 day agoLasted 27 hours 33 minutes

Affected

Puzzle Services

Operational from 2:33 PM to 2:42 PM, Major outage from 2:42 PM to 6:09 AM, Operational from 6:09 AM to 6:06 PM

Collaboration

Operational from 2:33 PM to 2:42 PM, Major outage from 2:42 PM to 6:09 AM, Operational from 6:09 AM to 6:06 PM

Webmail

Operational from 2:33 PM to 2:42 PM, Major outage from 2:42 PM to 6:09 AM, Operational from 6:09 AM to 6:06 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    Roundcube and Matomo still not available. Remediation is ongoing.

  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We also took down our ldapaccountmanager, Inventorytool and Staging services because of the PHP CVE's (CVE-2026-109618 and CVE-2026-109619)

  • Identified
    UTC
    Identified

    We also took down our Webmail Services because of the PHP CVE's (CVE-2026-109618 and CVE-2026-109619)

  • Investigating
    UTC
    Investigating

    Because of the PHP CVE's (CVE-2026-109618 and CVE-2026-109619) we temporarily took down our Nextcloud Services.