Puzzle ITC - Services Down – Incident details

Experiencing partial outage

Services Down

Identified
Major outage
Started about 7 hours ago

Affected

Puzzle Services

Major outage from 2:33 PM to 2:42 PM, Operational from 2:33 PM to 2:42 PM, Major outage from 2:42 PM to 12:00 AM

Collaboration

Major outage from 2:33 PM to 2:42 PM, Operational from 2:33 PM to 2:42 PM, Major outage from 2:42 PM to 12:00 AM

Nextcloud

Major outage from 2:33 PM to 12:00 AM

Whiteboard

Major outage from 2:33 PM to 12:00 AM

File storage & sharing

Major outage from 2:33 PM to 12:00 AM

Webmail

Operational from 2:33 PM to 2:42 PM, Major outage from 2:42 PM to 12:00 AM

Updates
  • Update
    UTC
    Update

    We also took down our ldapaccountmanager, Inventorytool and Staging services because of the PHP CVE's (CVE-2026-109618 and CVE-2026-109619)

  • Identified
    UTC
    Identified

    We also took down our Webmail Services because of the PHP CVE's (CVE-2026-109618 and CVE-2026-109619)

  • Investigating
    UTC
    Investigating

    Because of the PHP CVE's (CVE-2026-109618 and CVE-2026-109619) we temporarily took down our Nextcloud Services.