Puzzle ITC - Network Access in the Zurich Office – Incident details

All systems operational

Network Access in the Zurich Office

Resolved
Major outage
Started 21 days agoLasted 4 hours 51 minutes

Affected

Office

Major outage from 6:26 AM to 11:03 AM, Degraded performance from 11:03 AM to 11:18 AM

Network Office-Zürich

Major outage from 6:26 AM to 11:03 AM, Degraded performance from 11:03 AM to 11:18 AM

Updates
  • Resolved
    UTC
    Resolved

    The configuration has been fully restored and all connectivity towards the internet as well as internal networks is working as intended again.
    We apologize for the inconvenience and thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    Network access for the office has been restored. A few problems remain with IPSec tunnels however remain. We will continue working on restoring full access.

  • Update
    UTC
    Update

    We are continuing to restore access. Hardware is on site and is currently being configured. Next update at 13:00

  • Identified
    UTC
    Identified

    Replacement hardware is underway and will arrive approx. at 11:30.
    We will provide the next update at 12:30. Personal hotspots and VPN connections continue to be the best option for everyone affected.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with our office network in Zurich.

    For now please switch to mobile hotspots and personal VPN connections.

    An engineer is on-site to assist with troubleshooting.