Puzzle ITC - Performance Drop in Backlogs since OpenProject 17.2.2 – Incident details

OpenProject experiencing degraded performance

Performance Drop in Backlogs since OpenProject 17.2.2

Identified
Degraded performance
Started 4 days ago

Affected

Puzzle Services

Degraded performance from 7:00 PM to 12:00 AM

Project Management

Degraded performance from 7:00 PM to 12:00 AM

OpenProject

Degraded performance from 7:00 PM to 12:00 AM

Updates
  • Identified
    Identified

    We have observed a significant drop in performance in the Backlogs module after updating to OpenProject 17.2.2.
    The following issues are particularly noticeable:

    1. Slow loading times:

      • Initial loading of backlogs takes considerably longer than in previous versions.

      • Opening individual features/stories within the backlog is delayed (2–3 seconds per interaction).

    2. Undesired GUI behavior:

      • Certain interactions (e.g., drag-and-drop sorting) exhibit unexpected delays or visual glitches, even though the backlog content itself remains unaffected.

    Context:

    • The issues emerged after the 17.2.0 update, which introduced the Primer Design System and Turbo/StimulusJS for dynamic updates in the Backlogs module.

    • The problems are reproducible with large backlogs and persist in 17.2.2.

    Workaround:

    • Disabling "Show versions folded" in user settings mitigates the drag-and-drop issue, but is not a sustainable solution due to usability concerns.

    We are currently investigating potential solutions and will keep you updated on our progress.